Privacy Policy

1. Introduction

PlumberAI Inc. ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI-powered plumbing service at plumber.ai ("Service").

2. Information We Collect

2.1 Information You Provide

• Chat Messages: Questions, descriptions, and conversations with our AI assistant
• Images: Photos of plumbing issues you upload for analysis
• Contact Information: Email, phone number, or address if you provide them
• Service Requests: Information when requesting plumber connections

2.2 Automatically Collected Information

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on Service
• IP Address: For security, analytics, and approximate location
• Cookies: For functionality, preferences, and analytics (see Section 8)

3. How We Use Your Information

Primary Purposes:

• AI Analysis: Process images and messages to provide plumbing recommendations
• Service Delivery: Facilitate connections with qualified plumbers
• Improvement: Enhance AI accuracy and user experience
• Support: Respond to questions and provide customer service

3.1 Detailed Usage

• Analyze uploaded images using computer vision and machine learning
• Generate personalized plumbing recommendations and solutions
• Match you with appropriate plumbing professionals in your area
• Send service-related communications and updates
• Comply with legal obligations and protect against fraud
• Conduct research and analytics to improve our Service

4. Information Sharing

4.1 With Plumbing Professionals

Important: When you request plumber connections, we may share relevant information including your location, problem description, and uploaded images with qualified plumbers to facilitate service delivery.

4.2 Other Sharing

• Service Providers: Trusted third parties who help us operate our Service (cloud hosting, analytics, etc.)
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly agree to additional sharing

4.3 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data transmitted using TLS encryption
• Access Controls: Limited employee access on a need-to-know basis
• Secure Storage: Data stored on secure, encrypted servers
• Regular Audits: Security assessments and monitoring
• Incident Response: Procedures for handling potential data breaches

6. Data Retention

• Chat Messages: Retained for 2 years or until you request deletion
• Uploaded Images: Retained for 1 year for AI training and improvement
• Account Information: Retained while your account is active
• Analytics Data: Aggregated, anonymized data may be retained indefinitely

7. Your Privacy Rights

Your Rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain processing activities
• Restriction: Request limitation of data processing

To exercise these rights, contact us at adrian@plumber.ai. We will respond within 30 days.

8. Cookies and Tracking

We use cookies and similar technologies for:

• Essential: Required for basic Service functionality
• Analytics: Understand how users interact with our Service
• Preferences: Remember your settings and preferences
• Performance: Monitor and improve Service performance

You can control cookies through your browser settings, but some features may not work properly if disabled.

9. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions.

10. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (we don't sell data)
• Right to non-discrimination for exercising privacy rights

12. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use constitutes acceptance of the changes.

13. Contact Us

For privacy-related questions or to exercise your rights, contact us:

Email: adrian@plumber.ai